1.Consider what stratagems Lovelock suggests for advantage, and how best you can employ these. Then, take a specific MoT episode and draw up a blueprint of how this should proceed and be supported. 2. Finally, compare what it is you want to happen during the MoT above, and how well you think your business has developed all three aspects of the Service Triangle to enable this to come true. What should your service promise be? What is required to ensure that your delivery system is able to support the actions that your blueprint will require?
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