1.If, in fact, the Internet can provide many more ways that devices can communicate with each other, what are some implications for customer service? 2. What kinds of new expectations might customers hold regarding online repairs, adjustments, and new features? 3. Describe how such “futuristic” online services might possibly affect organization you work in or are familiar with. The Future of the Internet

Advances in the Internet will simplify and redefine the human element in customer service. A central aspect of the Internet that is changing the face of support will be the implementation of the Internet of Things (IoT). The Internet of Things is a system of interconnected computing devices that simplifies the support process. In the past, you had to explain your problem to a customer service representative, and they would try to fix it (Robert, 2019). For example, a future IoT device connected to a TV will forward data from the TV to the manufacturer’s support center so that a customer service representative can resolve the issue. IoT devices will also predict problems with TVs and plan repairs without the intervention of the owner to contact a customer service representative (Robert, 2019). IoT systems will also use chatbots or online knowledge to solve problems so that customers can query problems and find solutions.

Customers initially expected the online base to automatically answer their questions and facilitate repairs and adjustments through e-service. This allows customers to diagnose problems and get information on how to fix them themselves. They will also expect fast and accurate electronic services (Juneja, 2020). Finally, new features driving e-services include personalized services, traffic monitoring, website uptime, easy navigation,

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more