1. What is the importance of conflict resolution in the workplace? What impact does it have on patient outcome? 2. Was the outcome positive or negative? 3. How did the involved parties feel about the resolution, did they feel that they were heard, that their issues were resolved in an appropriate manner? Conflict in the Workplace

Work Conflict

The ability to resolve conflict is critical for managers because it keeps all employees happy and fulfilled. When you resolve disputes quickly and skillfully, employees see that you care about their well-being and a thriving work culture (Tracy & O’Grady, 2019). Limiting downtime, increasing productivity, increasing project success, reducing absenteeism, reducing turnover, and reducing dismissals are some of the benefits of dispute resolution. Often, office productivity suffers when disputes arise. It can be difficult to focus or collaborate on a project when there is potential conflict. If these issues are addressed at the source, efficiency can be increased and goals achieved. The cornerstone of nursing is the therapeutic relationship between nurse and patient. It benefits the health and well-being of patients. Conflict can hinder these collaborative relationships by preventing caregivers from fully supporting patients in achieving their health goals (CNO, 2018). It requires people to work closely with others from different backgrounds, cultures and values, which can lead to conflict. Conflict can be avoided or reduced through effective communication and conflict resolution skills. continue…

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