Choose two groups of stakeholders and then describe ways in which Shell meets the needs of these two groups.

View segments 6.2 and 6.3 again. a. How are the group dynamics different in the two segments? b. What do you imagine would have happened in segment 6.2 if the leader and member would have continued to just look at each other?

Review video segment 2.1. a. Think about the importance of the leader being aware of both content and process. b. What would have happened if the leader would have just stayed with the content and had the members get into pairs? 1. Review segment 2.2. a. Why did the leader need to think about both content and process? 2. Review the first segment—The Leader Without […]

Review video segments 7.1-7.6. a. Think about the importance of using the skills of getting, holding, shifting, and deepening the focus. b. Imagine how these groups would have gone differently if the leader had not been using the skills of holding, shifting, and deepening the focus.

View segment 3.3. a. What would have happened if the leader had not had clarity of purpose in this segment? b. Would the teachers have talked about teaching or would they have been talking about the hospital and about the member’s mom’s medical condition? 3. Review the first two segments of the DVD—The Leader Without Skills (1.1) and The Leader With Skills (1.2)—and note the […]

Review the first two segments of the DVD—The Leader Without Skills (1.1) and The Leader With Skills (1.2) – and note the difference in regards to the leader’s skills in holding and shifting of the focus. 1. Watch segment 14.3 and observe how the focus is held on a topic (forgiving yourself) and a person (the woman whose father abused her). Also watch the leader […]

Although the DVD was created for you to view as you read through the chapters, you may want to watch the entire DVD now, and then view again different segments as they are mentioned in subsequent chapters.

View segments 5.1, 5.2 and 5.3 and watch how the leader used rounds in the opening of the group. a. What do you see as an advantage of using rounds during the first few minutes of a group? b. How does the leader benefit from using rounds? 1. View segment 14.3 and observe the value of the round regarding unfinished business. a. How did the […]

View segment 5.3. a. How did the rounds help set a positive tone? b. Why was the sentence completion helpful? c. What were all the things the leader did to set a very positive tone?