Communication on a major project is suffering because
several team members are in the habit of writing cryptic or careless instant
messages that often force recipients to engage in several rounds of follow-up
messaging to figure out what the sender had in mind. As project leader, youve
spoken with these team members about the need to write clearer messages, but
they respond that careful planning and writing defeats the whole purpose of
instant messaging. How should you handle the situation?
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