Costs and Nonfinancial Measures of Quality P 5. The Janelle
Company operates as three autonomous divisions. Each division has a general
manager in charge of product development, production, and distribution.
Management recently adopted total quality management, and the divisions now
track, record, and analyze their costs and nonfinancial measures of quality.
All three divisions are operating in highly competitive marketplaces. Sales and
quality-related data for April are summarized below.
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