Deliverable 2 Notes Knowledge-Based Management StrategiesAssignment Content Competency Discuss the competencies and

Deliverable 2 Notes Knowledge-Based Management StrategiesAssignment Content
Discuss the competencies and professional qualities of healthcare administrators and operations managers.
Student Success Criteria
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Knowledge-Based Management (KBM) Systems allows for the health organization to employ new methods of processing and analyzing knowledge. KBM promotes knowledge-based insights to solve problems and aid in decision-making. In healthcare, KBM systems provide a solution for enhancing operations and improving efficiencies.
The long-term care industry is experiencing unprecedented changes and increased oversight. The changes in reimbursement models, accreditation standards, and pay for performance initiatives require skilled leadership in both, the administrator and operations management roles.
As COO of a long-term care facility, you are conducting a training program for newly hired health care administrators and operations managers. Part of your training involves a review of the importance of Knowledge-Based Management strategies in the decision-making process. Prior to the training, you determine that evaluating the use of Knowledge-Based Management can assist in illuminating the importance of employing knowledge-based strategies.
Conduct a comprehensive literature review of 10 scholarly journal articles published within the past 10 years on the topic of Knowledge Based Management. Suggested areas of focus include: Key components of knowledge management; Dimensions of knowledge; Processes of knowledge management; the Management of knowledge in the context of operations management; the Importance of knowledge-based management in health organizations; and Knowledge management and organizational strategy.
The purpose of the review is to support your assertions that the use of Knowledge-Based Management Systems will help administrators and operations managers in making key decisions relative to improving operational efficiencies.
I need to write a literature review. Help!
Literature Review
The purpose of a literature review is to offer an overview of existing literature on a specific topic along with an evaluation of the strengths and weaknesses of the author’s arguments. You are summarizing what is available on a certain topic and then drawing conclusions about the topic. To make gathering your research easier, be sure to start with a narrow/specific topic and then widen your topic if necessary.
A literature review is helpful when determining what research has been gathered and what further research still needs to be done. What holes still exist? What is missing from my collection of resources? Do I need to gather more resources?
It is important to note that the literature you gather may contradict each other. For example, one of your articles could be pro-childhood vaccinations and another article could be anti-childhood vaccinations.
Four Stages of a Literature Review
Problem formulation – What topic are you going to investigate further? What are the main issues on which you will focus?
Literature search – Find sources relevant to your chosen topic
Data evaluation – Along with the timeliness of the resource (in medical/scientific research, you want to use material from the last five years), consider the following when evaluating your resources:
Provenance – Is the author credible? What are his or her credentials? Did the author use evidence to support his or her findings? What type of evidence did the author use?
Methodology – Were the techniques used in the study appropriate to addressing the research question or problem posed? Was the sample size appropriate? Were the results reported effectively reported and interpreted?
Objectivity – Does the author present an unbiased view or is there prejudice? Does the author ignore contrary data or incorporate it?
Persuasiveness – Was the author convincing in his or her points?
Value – Does the work contribute to the field as a whole?
Analysis and interpretation – Summarize and discuss the findings of your research
Matrix for a Literature Review
It may help for you to use a matrix to organize your findings about each resource.
Components of a Literature Review
Overview of the topic presented – be sure to include the purpose of the literature review
Current situation
Divide resources into common categories or themes – be sure to include your selection methods for each source
Comparison and contrast of each work
Your conclusions – what are the best sources and why?
Identify opportunities for further research
Ways to Organize Your Literature Review
By author
Different theoretical approaches
Specific concepts or issues
Different methodologies
Level of support to your hypothesis/theory/topic of review
Writing the Literature Review
Keep your audience in mind – be sure to write to the level of your reader
Use subheadings to clarify your structure – it will make your review more manageable to read and “chunks” the information
Use evidence
Be selective – pick the most important points from each source
Paraphrasing is preferred to using many direct quotes – this allows you to use your own voice and show your understanding of the research
Do not cite references you have not read
Check out our SAGE Research Methods database for literature review ebooks and videos.
Sample Literature Reviews
A review of the literature regarding stress among nursing students during their clinical education
Competency frameworks for advanced practice nursing: A literature review
Moral Distress: A review of the argument-based nursing ethics literature
Professional Skills of Health Administrators and Operations Managers
Impact of Healthcare Changes on Professional Skills
Putting the right people in the right place with the right skill sets is critical to any organization. Given the enormous changes facing the healthcare industry, it is imperative that the professional skills of the administrator as well as the operations management team are conducive to meeting the overall needs of the organization. Arguably, two of the most impactful professionals in the health organization are the healthcare administrator and the operations manager. Both roles are essential to supporting the clinical team in creating value and improving overall outcomes.
While the idea of putting the right people in the right place with the right skillset may seem a bit cliché, it is perhaps one of the most important decisions made by organizational leaders. A key aspect of workforce management is the ability to align professional skills with organizational needs. Today’s health organizations are confronted with tremendous challenges. In fact, the challenges of managing resources by balancing costs, improving quality, and managing access are unprecedented. Health organizations face pressures from regulatory agencies, political forces, and even the movement toward consumerism where patients are now empowered and have assumed a greater role in the directing of their health priorities. Workforce planning for the health organization is intrinsic to coping with the ever-increasing pressures and ongoing scrutiny. Health organizations are seeking to increase the value of their most critical resources – its human resources.
During this time of rapid change and increased scrutiny, health organizations are exploring opportunities to develop creative approaches to improving operations and expanding their financial portfolios. Healthcare administrators play a major role in planning the strategic direction of the health organization. The administrator is central to the health organization’s efforts to combine business expertise with care delivery.
Administrator Role
The role of the administrator includes managing the business side of the enterprise by overseeing the financial and regulatory aspects, assisting with the development of new projects, and establishing a prominent presence in the decision-making process. Moreover, the health administrator is often responsible for the hiring, development and monitoring of personnel.
OM Team Role
Operations Management Team
Considered the “resource guardians” as they are charged with the responsibility of ensuring the most efficient and effective allocation and use of the organization’s resources. The operations management team plans, directs, and coordinates the operations of the organization. Similar to the health administrator, the operations management team plays a key role in the decision-making process.
In order to facilitate the decision-making process, both the healthcare administrator and members of the operations management team must be amply skilled in communications, critical thinking, and problem-solving skills. Another key competency required by the administrator and the operations management team is project management skills as well as advanced negotiation skills.
The Decision Making Process in Health Organizations
The decision making process in health organizations involves a series of actions. Levenson (2010) describes the healthcare framework for decisions as a set of definable steps in a desirable sequence. The steps are universally applicable across all health settings and universally enduring, sustainable over time. The steps involved in the decision-making process include:
Identification of the business problem
Gathering of data and review of information
Consideration of alternatives and potential solutions
Choose among the alternatives, application, and evaluation
The health administrator and the operations manager work synergistically to determine the best course of action. Health organizations are keenly aware of the need to build a data driven organization and to employ data analytics throughout the decision-making process. Data analytics help to improve productivity, enhance decision-making, and create a competitive advantage. McLaughlin and Olson (2017) describe three phases of analytics – descriptive, predictive, and prescriptive. Descriptive analytics make data consumable. The predictive analytics provide meaningful data that can be used to forecast future probabilities. The use of prescriptive analytics provide models of recommendations such as staffing needs.
Due to the complex nature of mapping analytics, health organizations have to draw from the skills of the health administrator and the operations manager to avoid the usual challenges in using data in the decision-making process. According to Tim McGuire (2013), skillful administrators and operations managers with analytical capabilities recognize the three major challenges to using data: (1) deciding which data to use and where to find data, (2) handling analytics and securing the right capabilities to do so, and (3) using the knowledge gained to transform operations.
Levenson, S. (2010). The healthcare decision-making process framework. Retrieved from
McGuire, T. (2013). Understanding data, analytics, and decision-making. Retrieved from
McLaughlin, D. & Olson, J. (2017). Healthcare operations management (3rd ed.) HAP. Chicago: Health Administration Press.
Systems Thinking and Knowledge Based Management
Systems Thinking and Knowledge Based Management in Operations Management
We have all heard the phrase “knowledge is power.” There is indisputable evidence that supports the use of knowledge-based processes in organizations and its impact on the organizational system. The system is comprised of a set of cohesive parts, moving from observation to the identification of patterns over time. Health organizations are in the midst of profound change, resulting in an appreciable shift in the way that health organizations create value for the health consumer. Systems thinking and knowledge-based management provide ongoing feedback to the operations management process and addresses the critical questions of: Did the organization bridge gaps identified in its strategic articulation process; were any new elements identified that should be included within the strategic process; and what barriers exist that prevents the organization from achieving its operational objectives.
Goodman (2018) posits that systems thinking should be used when:
1 – The issue is important
2 – The problem is chronic, not-a one time event
3 – The problem is familiar and has a known history
4 – The problem persists despite previous efforts to address the problem
Integrating Knowledge-Based Management and Systems thinking into the operations illuminates the reality that enacting one key knowledge process can affect the overall system. Proactively identifying the potential for any potentially negative impact will afford the operations team the ability to implement appropriate intervention in order to mitigate challenges and avoid undesirable outcomes.
The requisite skillsets for the health administrator and the operations management team is essential to implementing strategies that supports long-term viability for health organizations. Many organizations are incorporating systems thinking and knowledge-based management in order to enhance the analytical capabilities of the decision makers. Ideally, competent administrators and operations professionals are capable of applying processes that yield the best results, consistent with meeting the needs of the health care consumer and facilitating the best use of health care resources, even under imperfect and often unpredictable circumstances.
Goodman, M. (2018). Systems thinking: What, Why, When, Where, and How? Systems Thinker. Retrieved from
Jha, R., Sahay, B., & Charan, P. (2016). Healthcare operations management: a structured literature review. Decision (0304-0941), 43(3), 259–279.
Levenson, S. (2010). The healthcare decision-making process framework. Retrieved from
McGuire, T. (2013). Understanding data, analytics, and decision-making. Retrieved from
McLaughlin, D. & Olson, J. (2017). Healthcare operations management (3rd ed.) HAP. Chicago: Health Administration Press.
Seargeant, D., & Spence, J. (2018). 4 Strategies to Unlock Healthcare Performance Management Constraints. Hfm (Healthcare Financial Management), 1–7.

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