Demonstrate your ability to craft messages for the appropriate purpose, tone, structure, and audience. • Be sure to include all the important information you need to communicate. • Select an appropriate tool for workplace communication. • Edit your messages for organization and style, ensuring professionalism with respect to formatting, spelling, punctuation, and grammar. COMM1010: Communication at Work

COMM1010: Work Communication

Module 4 Touchstone Template: Planning and Communicating Time-Based Tasks

Part 1: Client Email

Step 1: Check the proposal and email from your manager.

Step 2: Write an email (no more than two main paragraphs) to the customer informing them of the new delivery date and a refund for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the email template below.

Customer Email Templates
Subject Lines Sorry and Compensation
Hi, I hope you are well.

I am writing to remind you of the unfortunate delay in a delivery that was supposed to be received on Friday. It is now three days late and I think it is appropriate to inform you about further action in this regard.

I apologize for the inconvenience caused by this delay. In return, you will receive a full refund of shipping costs. We are working on a new show. Packages will be expedited on Wednesday and you will receive tracking information the same day. Also, you will not be charged for this redelivery.

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