The organizational structure of our company is decentralized. When companies have a decentralized organizational structure, middle and lower managers rather than senior management teams make most decisions (Andersson et al., 2019). Even employees themselves are known to participate in the decision-making process. All major decisions in a centralized organization are made by the highest level of management within the company, and there is a strict hierarchy of decision-making, as opposed to a decentralized organization. Most companies have varying degrees of decentralization and centralization. Decentralized organizations work best where there are multiple touchpoints between a company and its customers, each of which requires highly personalized customer service. Another example is that a company has many different branches and top management cannot supervise all branches and make important decisions for them (Li et al., 2018). continue…
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