One of your jobs at Wave is to respond to comments and
questions via Twitter. One follower has been complaining about the software
despite frequent requests that she email customer service at Wave. Your
supervisor wants you to suggest a solution. Which is the best answer and why?
a. Using Twitter, invite her to Waves office for a help
session with a customer service specialist.
b. Complain to Twitter about her posts.
c. Criticize her tweets on Waves Twitter account.
d. Ask her to email customer service at Wave directly to
discuss her concerns.
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