Outline reasons why knowledge transfer is important to the long-term stability of an ERP system. Knowledge Transfer: Crucial to ERP System Sustainability

Key to sustainability of ERP systems is knowledge transfer  

The long-term stability and sustainability of Enterprise Resource Planning (ERP), systems is dependent on the ability to transfer knowledge. ERP systems can be complex, integrated solutions which require constant maintenance (Bakrali et al. 2017, 2017). To ensure long-term sustainability, knowledge transfer is essential for sharing business process expertise, experience, institutional memories, and technical skills among different stakeholders (Ketil 2019, 2019). Staff may have different roles within an organization. Knowledge transfer is therefore even more critical. Training and education are required to improve staff’s knowledge and ability to use the system’s specific functions, features and capabilities (Jhang, 2021).  In order to resolve issues, risks, and problems associated with the system (Sankaran, Al-Hammadi, 2020), it is possible that specialist or native knowledge will be needed.    Knowledge transfer is instrumental in growing and nurturing a team of experts who can strengthen the quality and reliability of ERP systems (Al-Kassar & Al-Hammadi, 2020). By providing a solid knowledge base, this helps ensure the ERP system is able to continue meeting the changing needs of organizations (Ramli et al. 2019, 2019). Knowledge transfer is essential to an ERP system’s ability to be reliable and sustainably long-term.   References  Al-Kassar, A. M., & Al-Hammadi, H. M. (2020). The factors that influence implementation of enterprise resources planning systems within organizations. International Journal of Business and Management, 15(9), 173–187. http://doi.org/10.5539/ijbm.v15n9p173  Bakrali, A., Felaghi, N., Tinio, B. G., Picken, J. F., & Tan, T. (2017). A road map for managing enterprise resource planning system complexity. Journal of Enterprise Information Management, 30(6), 1151–1170. https://doi.org/10.1108/JEIM-06-2015-0068  Jhang, W. S. (2021). Designing an ERP training strategy: A user-centered study in Huawei Technologies Co., Ltd. Information Systems Management, 38(1), 9–28. https://doi.org/10.1080/10580530.2020.1829071  Ketil, T. (2019). How to develop an ERP strategy. The People Perspective: Practical Guidelines. Taylor & Francis.  Ramli, G. J., Bernabo, M., Usahaman, P., Rahim, Z. A., & Hazwani, O. A. (2019). The optimal theoretical framework for ERP system design. International Journal of Advanced Computer Science and Applications, 10(8), 13–18.  Sankaran, V., Janmane, S., & Neelakantan, N. (2015). Identification of ERP implementation risks. International Journal of ERP Research, 4(1), 1–20.Cont…

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