The Petro-Go senior management team has decided to move
forward with the merger of the Go Points department and the credit card
sales/service department. They approved Noreens proposal and report and
decided to implement this plan across all national and international centres.
Noreen is about to deliver a business
presentation to the staff in both departments. She needs to introduce herself,
explain how the departments have merged, and discuss how job roles will change.
She plans to show the new
The Petro-Go senior management team has decided to move
forward with the merger of the Go Points department and the credit card
sales/service department. They approved Noreens proposal and report and
decided to implement this plan across all national and international centres.
Noreen is about to deliver a business
presentation to the staff in both departments. She needs to introduce herself,
explain how the departments have merged, and discuss how job roles will change.
She plans to show the new organizational chart during her presentation and
mention that all centres will merge the two departments, so all credit card
sales/service staff will also market the points program and all Go Points
staff will now conduct credit card sales and offer service to existing credit
card customers. Staff will be provided with product, systems, and service
training as well as new phone scripts and procedures manuals.
Is the direct or indirect approach best?
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