What constitutes behavior, and how is it conveyed? How can you distinguish a behavior from an attitude, outcome, hoped for condition? What are some ways an organization’s culture can impact customer loyalty?

What constitutes behavior, and how is it conveyed? How can you distinguish a behavior from an attitude, outcome, hoped for condition?

What are some ways an organization’s culture can impact customer loyalty?

What are some specific behaviors that project individual personality? How do these reflect the importance of “little things”?

How can physical touch  be used to project positive personality?

What are some factors (patterns of behavior) that project a company’s culture? List several examples from the organizations you work in.

What are some examples of reward system that encourage the wrong kind of behavior? How can leaders adjust these to reward more positive behaviors?        

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Complete Reviewing the Facts 6 questions

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